Resources and FAQs

Resources

FAQs

FOR CLIENTS AND CAREGIVERS

Who is eligible to receive Meals on Wheels?

Meals may be authorized as part of the following programs:

  • Title III C-2
  • MyCare Ohio
  • Medicaid Waiver
  • Passport
  • Care Coordination

We also accept private pay.  If you have any question about funding options call us at (330) 832-7220.

How much do meals cost?

Meals on Wheels provides an excellent value for what you receive - a freshly prepared meal delivered right to your door.

Meals costs are on a sliding scale based on your income, between $4.25 and $7.25.

For clients participating in the IIIC program, we do request a $3.25 donation per meal.

What are the meals like?

All meals are prepared fresh and made locally. Each meal features healthy portions including an entrée, side, vegetable, bread, dessert, and beverage. Here’s a sample menu.

We offer the following:

homemade hot meals with no added salt, no sugar added, and chopped meals. We also provide frozen meals, which are often utilized by people who are in therapy or on dialysis and who may not be at home on a daily basis.

Breakfast meals and alternative sack lunches are options as well. Each meal meets one-third of the Daily Reference Intake for nutrition.

How often does the menu change?

Our menu is rotated monthly and offers a seasonal selection to provide clients with a healthy variety of meals to choose from.

What are my delivery options?

Summit County

For your convenience, we offer weekly and biweekly meal delivery. Monday through Friday between 9 am to 4 pm.  Unfortunately, we cannot guarantee your delivery at a specific time of day. If a situation should arise that prevents you from being home on your delivery day to receive your meal order, you can conveniently cancel or reschedule your delivery by calling us (330) 832-7220.

Stark & Wayne Counties

Stark & Wayne County delivers on weekdays between 11am-1pm. Clients can choose which days they wish to receive meals; however, they must be home to answer the door. Meals will not be left if no one answers.

FOR PROFESSIONALS

How do I enroll my client?

Enrolling your client for home meal delivery is easy! Get started by:

Our friendly staff will be happy to help you if you have additional questions about meal delivery service, dietary requirements, delivery schedules and payment options.

What are the meals like? Can I get a sample?

All meals are prepared fresh and made locally. Each meal features healthy portions including an entrée, side, vegetable, bread, dessert, and beverage. Here’s a sample menu.

We offer the following: homemade hot meals with no added salt, diabetic-friendly desserts, and chopped meals. We also provide frozen meals, which are often utilized by people who are in therapy or on dialysis and who may not be at home on a daily basis.

Breakfast meals, alternative sack lunches, and 3-compartment meal options are options as well. Each meal meets one-third of the Daily Reference Intake for nutrition.

Are meals dietitian reviewed?

Yes! Menus are reviewed by a registered dietitian to ensure they meet recommended daily nutrition allowances.

What are the delivery options?

Summit County

For your convenience, we offer weekly and biweekly meal delivery. Monday through Friday between 9 am to 4 pm.  Unfortunately, we cannot guarantee your delivery at a specific time of day. If a situation should arise that prevents you from being home on your delivery day to receive your meal order, you can conveniently cancel or reschedule your delivery by calling us (330) 785-9770.

Stark & Wayne Counties

Stark & Wayne County delivers on weekdays between 11am-1pm. Clients can choose which days they wish to receive meals; however, they must be home to answer the door. Meals will not be left if no one answers.

Do you have any resources I can share with my client?

Yes! Our Resource Page contains a sample menu and information you may print or share online with your clients.  Our convenient sharing buttons on the left side of our website will allow you to email your client directly from our website.

GENERAL 

Why are there so many organizations called 'Meals on Wheels'?

The name “Meals on Wheels” has, for decades, identified many unrelated organizations-including everything from nonprofits to government agencies to one-room mom-and-pop operations.

Is there a national organization for nonprofit Meals on Wheels?

No. A national association, Meals On Wheels America (MOWA) exists for all types of programs and related vendors. Though Meals on Wheels of Northeast Ohio has a membership with MOWA, that organization has no authority over Meals on Wheels of Northeast Ohio, its operations, board or staff. For more information about MOWA go to http://www.mealsonwheelsamerica.org/.

Is Meals on Wheels of Northeast Ohio part of Direction Home?

No. Meals on Wheels of Northeast Ohio is an independent, nonprofit organization. Direction Home is primarily a government program, funded with federal and state appropriations as well as solicited donations. For more information about Direction Home that serves Stark and Wayne Counties, go to http://www.services4aging.org/. Direction Home will refer clients to Meals on Wheels if they believe we can be of any assistance.

What sets Meals on Wheels of Northeast Ohio apart from other meal delivery programs?

Our philosophy is to put the needs of our clients first. Every decision made at Meals on Wheels is made in the best interests of our clients. Through this guiding principle, several important distinctions have emerged that set Meals on Wheels of Northeast Ohio apart from other programs.

- Meals are prepared fresh and reviewed by a licensed dietitian to ensure they are balanced for the special needs of our clients. Meals are delivered to your door by caring staff members and dedicated volunteers, guaranteeing a safety check for clients.

- Our client’s safety is of the utmost importance. Volunteers that deliver the meals daily are instructed to deliver the meal directly to the client or a caregiver, NOT to simply drop off the meal. In this way, we are able to ensure that the client is well and able to come to the door. In the event a client does not answer when a volunteer arrives, an emergency contact is called to notify them of the client’s status. Lives have been saved by this process. And clients enjoy the human contact, sometimes the only contact they may have all day.

If you have a question we haven’t answered, please contact us for more information.

Meals on Wheels of NEO COVID-19 Preparation

Kitchen Facilities. MOWNEO’S Central kitchen facilities in Akron and Massillon Ohio that prepare, package, and distribute meals for our senior population have in-serviced all staff on “extra cleaning of high touch areas.”

MOWNEO follows standards cleaning procedures on a daily bases set for the by the local Health Department. These regular cleanings include sanitizing all equipment and tables. We wash all floors, walls and any equipment with cleaning and sanitizing solutions approved by all Local and Federal authorities. We have implemented additional cleaning, disinfecting, and sanitizing of areas mentioned above and increased cleaning of door handles, coolers, tablets and phones. We have instructed all staff that these high touch areas are to be cleaned any time we have a high volume of visitors or staff usage.

Supply chain. MOWNEO maintains constant contact with all of our suppliers to ensure we can address any supply chain issues that may arise. We currently have no problems affecting the MOWNEO program, and we continue to deliver meals to our clients as scheduled. MOWNEO will be ordering extra meals to have on hand. These extra meals will allow us to fully service our clients in case of limited restrictions set forth by our Government.

Meal Delivery. MOWNEO Staff and volunteers receive annual training on proper handwashing and Personal protection equipment. Personal Protection Equipment includes purell, hand washing, and cleansing wipes for the tablets. All delivery tablets are cleaned and sanitized after each use. Volunteers and staff are encouraged to use hand sanitizers regularly, and our number one defense against any virus is proper handwashing. We train all staff and volunteers on the appropriate procedure when feeling ill. We have in-serviced all staff and volunteers that if they are showing any symptoms outlined by the CDC that they should remain home and contact there Dr.

Additional Information. MOWNEO will continue to monitor the CDC, Ohio Health Department, and Ohio Department of Aging. We will continue to provide our staff, Clients, and volunteers with any information as we receive it.

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